Refund policy
Effective Date: September 2024
At VITALZ LLC, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds
We accept returns and issue refunds for products that meet the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 30 days of the delivery date.
2. Non-Refundable Items
- We do not accept returns or issue refunds for products that have been opened, used, or tampered with.
- Certain products may be excluded from refunds based on health and safety reasons. Please contact our customer service team for more information on specific items.
3. Refund Process
To initiate a return, please contact us at helpvitalz@gmail.com or +1-248-209-9619 with your order number and reason for the return. Once your return request is approved, we will provide you with a return shipping address.
4. Return Shipping
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received. VITALZ LLC is not responsible for lost or undelivered returns.
5. Refund Approval
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at helpvitalz@gmail.com or +1-248-209-9619.
7. Exchanges
At this time, we do not offer product exchanges. If you received a defective or damaged item, please contact us, and we will assist you with the issue.